Job Description
Maintain accurate and up-to-date records of service user interactions, assessments, and progress; Identify and escalate risks or concerns in service delivery to appropriate team members or management; Support the implementation of quality improvement initiatives to enhance service user outcomes; Represent the organization during external meetings with agencies to advocate for service users and align services with their needs; Collaborate with team members to ensure consistency in decision-making and adherence to policies; Contribute to the continuous improvement of service delivery by identifying gaps and recommending solutions; Uphold the values and ethos of the organization in all professional interactions and decisions; Develop user-friendly tools or workflows to streamline service delivery and improve efficiency. Education and Qualifications: A relevant qualification in social care, healthcare support, or a related field is desirable. A postgraduate qualification in Social Policy, Healthcare Support, or a similar area is advantageous but not essential. Certifications in safeguarding, quality assurance, or compliance would be beneficial. Experience: Minimum of two years’ paid experience in social care, healthcare, or a similar environment, preferably in a residential setting. Experience in conducting needs assessments, providing key working, and maintaining accurate service user records. Demonstrated ability to liaise with external agencies, such as health boards and local authorities. Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for documentation, reporting, and communication. Strong communication and interpersonal skills to advocate effectively for service users and work collaboratively with team members. Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities in a fast-paced environment. Knowledge: Familiarity with quality assurance policies, health and safety regulations, and safeguarding protocols. An understanding of the challenges faced by vulnerable groups, such as homelessness, mental health needs, or disabilities. Knowledge of statutory and voluntary sector resources available to support service users. Attributes: A proactive and empathetic approach to addressing the needs of service users. Commitment to maintaining professionalism and high standards in line with organizational values and ethos. Strong problem-solving skills and the ability to adapt to evolving service requirements. Other: Willingness to engage in professional development through training, supervision, and appraisals. Flexibility to work within a team-oriented environment and support team members as required. This is a Full Time Permanent role (35hrs/week)
Job Requirements
Maintain accurate and up-to-date records of service user interactions, assessments, and progress;
Identify and escalate risks or concerns in service delivery to appropriate team members or management;
Support the implementation of quality improvement initiatives to enhance service user outcomes;
Represent the organization during external meetings with agencies to advocate for service users and align services with their needs;
Collaborate with team members to ensure consistency in decision-making and adherence to policies;
Contribute to the continuous improvement of service delivery by identifying gaps and recommending solutions;
Uphold the values and ethos of the organization in all professional interactions and decisions;
Develop user-friendly tools or workflows to streamline service delivery and improve efficiency.
Education and Qualifications:
A relevant qualification in social care, healthcare support, or a related field is desirable.
A postgraduate qualification in Social Policy, Healthcare Support, or a similar area is advantageous but not essential.
Certifications in safeguarding, quality assurance, or compliance would be beneficial.
Experience:
Minimum of two years’ paid experience in social care, healthcare, or a similar environment, preferably in a residential setting.
Experience in conducting needs assessments, providing key working, and maintaining accurate service user records.
Demonstrated ability to liaise with external agencies, such as health boards and local authorities.
Skills:
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for documentation, reporting, and communication.
Strong communication and interpersonal skills to advocate effectively for service users and work collaboratively with team members.
Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities in a fast-paced environment.
Knowledge:
Familiarity with quality assurance policies, health and safety regulations, and safeguarding protocols.
An understanding of the challenges faced by vulnerable groups, such as homelessness, mental health needs, or disabilities.
Knowledge of statutory and voluntary sector resources available to support service users.
Attributes:
A proactive and empathetic approach to addressing the needs of service users.
Commitment to maintaining professionalism and high standards in line with organizational values and ethos.
Strong problem-solving skills and the ability to adapt to evolving service requirements.
Other:
Willingness to engage in professional development through training, supervision, and appraisals.
Flexibility to work within a team-oriented environment and support team members as required.
This is a Full Time Permanent role (35hrs/week)